Order Policy

 


Do you deliver anywhere in Malaysia?

We deliver to your location within West Malaysia and East Malaysia.

Do you deliver outside of Malaysia?

We only accept orders for delivery within Malaysia at the moment.

How much do I pay for my shipping & delivery?

The shipping and delivery charges will be displayed in your final order summary page, just before you authorize the payment of your order.
Delivery services charges will apply separately for West and East Malaysia.

All prices including delivery charges quoted on Oloiya website are in Malaysia Ringgit and inclusive of 6% GST (Goods and Services Tax). Prices on Oloiya website can be subjected to change without prior notice.

Can I choose the time and date of delivery?

It is not possible for you to choose the exact time or date of delivery currently.

When will I be expecting my order to arrive?

Your orders will be packed & arranged for delivery within 2 business days after payment has been received.

Any order placed after 1 p.m. on Thursday will only be shipped on the following Monday.

We will send you the tracking number by email or SMS after we shipped your order. You can track your order from Poslaju official website.

Central & Southern Malaysia: Estimated 1-3 working days.
Northern Malaysia: Estimated 2-4 working Days.
East Malaysia: Estimated 4-5 working days.

Please take note that our delivery may be delayed during Lunar New Year from the 21st Jan 2017 until 1st Feb 2017.

If you have not received your goods after the due date, please contact us or Poslaju directly.

How do you pack my orders for shipping & delivery?

All 600g barbecued meat products are packed in vacuum bags together with our premium gift box.
All meat floss products are packed in airtight containers.

Vacuum barbecued meat is best to consume within 30 days.

Am I able to make any changes to my paid order?

No changes, refunds or cancellations are allowed after payment has been made.

Can you deliver to several addresses in my order?

We are only able to deliver to one delivery address per transaction or order.

Can I change my delivery address after my order is made?

You may contact us immediately if you made an error in your delivery address.

However, if your order is already in delivery process, we will not be able to accept any changes to your delivery address.

What happens if I am not at home when the delivery package arrived?

Our courier Poslaju will leave a card in your mailbox or under your door if there is no person receiving your package at your delivery address. You are to contact the phone number listed on that card to arrange another delivery attempt or pick-up options in your area.

Can I request for store pickup?

We don’t offer store pickup currently.

What happens if I did not receive my order after your estimated delivery date?

Occasionally delivery packages are returned to us as undeliverable after 2 delivery attempts.

Do note that orders that are returned to us as undeliverable cannot be re-shipped to you as we maintain a strict policy of ensuring the freshness in our products. As such, we do not refund undeliverable orders.

You are encouraged to keep track of your order when we send you the tracking details of your order.

Some of the reasons for Undeliverable Orders

  • Incorrect or incomplete address during your order submission
  • Delivery restrictions associated with a building, office or residential area
  • Failed delivery attempts by Poslaju
  • Refusal to accept delivery by any recipient residing in your delivery address

Can I cancel or request refund for my order?

Unfortunately we do not provide any cancellation or refund policy for your order. Please ensure you check your final order confirmation before making online payment through Oloiya website.